Meet Our Consultants

We know that our consultants are the key to our success and the success of your project, so we hire great people with stellar credentials, education and industry expertise. We then support and empower them so they can do the best job possible for you. Get acquainted with the people behind our client’s improved coding and financial performance.

Management Team

Manny Pena, RHIA

Chairman & CEO of H.I.M. ON CALL

30+ years of Health Information Management (HIM) experience, with a passion for technological advancements and recognizing HIM’s needs and challenges. Manny founded H.I.M. ON CALL in 1998. Since inception the company has provided services to over 100+ hospitals throughout the U.S. States & Puerto Rico with its core services of Coding & Data Quality. Currently H.I.M. ON CALL employs hundreds of ICD-9 & ICD-10 Hospital medical coders.

Joe Gurrieri, RHIA, CHP

President and COO

20+ years of Health Information Management (HIM) experience with over a dozen consulting interim management / director roles in New Jersey Hospitals. With his strengths in process design, workflow, and information technology, Joseph was also the brain fund behind the development and implementation of several software applications. Education includes Registered Health Information Administrator (RHIA) and Certified in Private Healthcare (CHP) from AHIMA and a Bachelor’s degree in HIM from SUNY Health Science Center.

Eileen Pena

Corporate Controller

15+ years of Finance and Business Management experience with a focus on marketing, human resources and finances. Eileen is highly creative, recognized as a results-oriented and solutions-focused individual. Her strengths in financial analysis, budgeting, cash management, and internal and external reporting make her a valuable asset to H.I.M. ON CALL. Education includes a Bachelor of Science from Penn State University.

Kelly Carovillano, RHIA

Vice President, Client Operations

20+ years of Health Information Management (HIM) experience with previous roles as coder, consultant and regional HIM Director. Kelly is responsible for leading and directing operations with respect to client deliverables through well-organized processes/procedures, plans, staffing and oversight. Education includes a Bachelor of Science in HIM from Kean University.

Cassie Milligan, RHIT, CCS

Director of Coding, Quality Improvement and Learning & Development

30+ years of Health Information Management (HIM) experience with a thorough understanding of HIM technology systems including many encoders and EMR systems. Cassie is responsible for the direct oversight and operations of H.I.M. ON CALL’s coding, internal quality review and data quality services, including revenue cycle consulting, interim management and operational assessments. Education includes certification from AHIMA as an approved ICD-10 Trainer and an Associates in Applied Science from Kingsboro Community College.

Paul Strafer, RHIA, CCS

Director, H.I.M. Client Operations and Privacy Officer

10+ years of Health Information Management (HIM) experience including ROI, DNFB Management, and medical coding. Paul is responsible for ensuring that all client expectations and deliverables are achieved. His wide variety of health information experience and passion for continuing education in the evolving field of healthcare makes him a valuable asset to H.I.M. ON CALL. Education includes a Bachelor in Technical Management from Devry University and certification from AHIMA as an ICD-10 Trainer, RHIA and CCS.

Diane Jones, CCS

Manager, Coding Quality Improvement

15+ years of Health Information Management (HIM) experience, holding previous roles in IP, OP and ER coding. She brings her coding expertise and her knowledge of encoders, EMR’s and superb problem solving skills to H.I.M. ON CALL. Education includes CCS certification from AHIMA she is also an AHIMA approved ICD-10 Trainer.

Laudine Markovchick, RHIT, CCS

Manager, Coding and Learning & Development

30+ years of Health Information Management (HIM) experience, with extensive auditing expertise in both the inpatient and outpatient realm. Laudine is an educator on topics such as annual updates to the coding systems, implementation of ICD-10, physician documentation, creating a compliant query and identification of clinical indicators for diagnosis coding. Education includes certification from AHIMA as an approved ICD-10 Trainer

Richie Pena

Director, Business Development

17+ years of experience in business development, human resources, training and consulting. Richie’s primary focus is to build awareness about H.I.M. ON CALL Inc.’s unique capabilities among prospective clients, and develop and maintain relationships with current and new clients.

Deb Tetreault, RHIT, CHIM (Canada)

Regional Director, Coding & Consulting Services

30+ years of Health Information Management (HIM) experience with a focus in data collection, data quality monitoring and data standard development within the U.S. and Canada. With AHIMA certifications in both the U.S. and Canada, Deb has expertise in developing data quality tools and educational resources, and is also considered a subject matter expert with the Canadian Health Information Management Association (CHIMA) and the Ontario Health Information Management Association (OHIMA).

Valerie Fernandez, MBA, CCS, CPC, CIC, CPMA

Manager, Coding Program Development

20+ years of Health Information Management (HIM) experience including presentations and education for hospital administrators, executive leadership, physicians, coders, and clinical documentation improvement specialists. Valerie’s responsibilities focused on implementation planning for the transition to ICD-10 that included financial impact analysis, readiness assessments, training, and support for physicians, leadership, and ancillary staff in the hospital and the affiliated physician practices. Education includes a Bachelor’s Degree from the University of South Florida, MBA from Drexel University, PhD Candidate in Public Service Leadership, Healthcare concentration at Capella University, Epic certification and AHIMA certification as an ICD10-CM and PCS Trainer.

Dale Dagen

Director, Sales

25+ years of healthcare sales experience, providing software and services to hospitals with a primary focus on Health Information Management and Revenue Cycle. Prior roles include Director of Healthcare Technology Sales at Alpha Systems (DataBank) and Director of New Business Development at Quadramed. Education includes an MBA from Monmouth University and a BS in Business Administration from Millersville University.

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